Hello Baby Essential TT is an Online store only and so has no physical store. All orders are sent out via courier.
If you have any questions about any items, please call or Whatsapp us on (868) 460 6136 BEFORE ordering.
Follow instructions in confirmation message to make payment. PLEASE USE YOUR NAME IN DESCRIPTION FIELD so that we can confirm your payment as soon as possible.
Your order will be held for 48hours after checking out. Please send email/Whatsapp (868) 460 6136 confirmation of payment so we can dispatch your order in a timely fashion.
WE will send out your order within 24hours of receive your payment.
Every effort will be made to deliver your order with 1 to 3 days for Urban and Sub Urban areas. Please not that rural areas and Tobago may take up to 1 week.
Please not that Sunday, Public Holidays and inclement weather can delay deliveries but we will make every effort to keep in touch with you about any delays.
Returns and Refunds
Once your order is placed, It will be given to couriers to delivery within 24 hours.
If you wish to cancel your order, please contact us directly on (868) 460 6136.
If your order has not been given to courier, we can issue a full refund once your payment was cleared in the Bank – usually 24 to 48 hours depending on Bank.
If your order has been given to courier – a refund can be given minus your delivery fee + $30 Courier cancellation fee.
If you refuse courier collection and parcel has been returned to us by courier, your refund would be minus your delivery fee + $30 Courier Cancellation fee.
Once you have collected you parcel, please note that, due to the nature of personal care items we carry and for everybody’s safety, items cannot be exchanged or refunded.
If you have been sent the wrong order or items. Every effort will be made, on our part to rectify your order in a timely manner. Please contact us on (868) 460 6136.
We encourage you to contact us with any questions about items BEFORE you place your order.
This does not affect your rights if items are damaged.
